FAQs

What is the typical turnaround time for orders placed on webstore? 

Orders generally ship within 48-hours, excluding weekends. Transit times vary but the average is 2-7 days.

 

When will I receive confirmation and tracking for my order? 

Immediately upon placing your order, you will receive an email confirmation with the order details. Once your order has shipped, you will receive an email with tracking information.

 

Do you ship internationally?

Yes! We ship globally. If you have a problem with your shipment, please reach out to CBshopsupport@canarymarketing.com

 

What is the return/exchange policy?

Purchases can be returned within 14 days of purchase. You will be responsible for return shipping costs. *Purchases made in cryptocurrency are only eligible for store credit.* Please reach out to CBshopsupport@canarymarketing.com to initiate a return. We cannot accommodate direct exchanges, but if you ordered the wrong size and need a smaller/larger one, please reach out to CBshopsupport@canarymarketing.com for assistance. You will need to return the item, receive a store credit, then repurchase it in the correct size. You will be responsible for return shipping costs.  

 

I don't live in the U.S, but all pricing is displayed as United States Dollars(USD). Will I be charged in my local currency?

For shoppers outside the U.S, please note that while the currency on your order confirmation may show as United States Dollars (USD), our credit card processor will convert this value to your local currency and reflect as such on your bank/credit card statement. Transactions will appear on your payment statement as Canary LLC.

 

Canary Marketing is the merchant of record for Coinbase Shop. For any inquires, please reach out to: CBshopsupport@canarymarketing.com